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Nick and Samantha’s commitment to customers demonstrates why FM+ is trusted by leading businesses

Tuesday, September 20th, 2016

Congratulations are in order for two FM+ employees who are deserving of recognition for their much-valued commitment and quality work for the company.

Firstly, contracts manager Nick Wiles has chalked up 10 years working for the group of businesses which are now under the FM+ banner, including Green Commercial Cleaning and CFI.

Nick plays a key role in the FM+ business as the manager responsible for many major clients, including the likes of Hull Royal Infirmary and building contractors such as Houlton and Hobson & Porter.

Cleaner Samantha Hawcroft has also become the latest recipient of our Staff Appreciation Award, having been nominated by estates manager Sara White at KCOM.

Sara said Sam always goes above and beyond her duties with nothing considered too much or beyond the call of duty.

FM+ Commercial manager Maxine Saffery said: “We know that strong relationships with customers are key, particularly in our very competitive industry, and at FM+ we pride ourselves in ensuring that relationship is always as strong as it can be, from the senior managers down to the staff carrying out the work on a day to day basis.

“It is why we have introduced our FM Plus Peace of Mind offer, giving our customers access to full, live information on our work, making what we do for them 100 per cent transparent, from details on shift schedules and job requirements to the staff who’ll be working at their premises.

“Nick has been and continues to be a key member of the senior team as a contracts manager looking after some very big, long-established clients. He has excellent relationships with them and our customers know he is the man they need to call at any time.

“Then, we have Samantha, and so many others like her, who don’t just go out and do their job every day, but go out and do it to the very best of their ability, going above and beyond the call of duty to please the customer.

“In the hectic days of business, it is not always common for a customer to take the time to contact a business and praise the work of one of its staff, so that is a reflection of the good impression and relationship Samantha has forged, and also a very positive reflection on KCOM as a customer which values those working for it.”

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